Placing an order with Jungheinrich PROFISHOP couldn’t be simpler. A progress bar in the header highlights which step you are at in the process and what’s left to do.
Order step 1 – Basket
In the first step, you select your desired items from the product overview page or the detailed item page and add them to your basket. After clicking on the yellow button, you are taken directly to your basket overview. A green check mark indicates that you have added an item.
If you wish to continue shopping, simply click ‘back’ in the browser window. In the header the yellow highlight and the number in brackets indicate how many products you have already placed in the basket. Moving the mouse over this displays a small overview of the items added and the basket total. In the overview, you can click on ‘Go to checkout’ to go to your basket overview.
In the basket you can:
Change the quantity of an item.
Delete an item.
Move an item to the ‘watchlist’
Add an article via ‘Direct order’ (if you know the article number).
Print an overview
Proceed with your order!
Order step 2 – Log In / Register
In this step, you have the option to order as a guest, a registered user or a new customer. As a guest you do not need an account to make a purchase. However, if you are registered or create an account, you can enjoy all the benefits available in ‘My Account’.
The full details of how to log in and register can be found here: Log In and Register.
At this point it is also possible to specify a different delivery address and to provide additional information about the delivery. However, these are optional functions and can also be specified in the next step.
Step 1 ‘Basket’ and step 3 ‘Check & Order’ can be clicked at any time in the process to return to that stage. If you have already logged in and click on the ‘Basket’, you will reach step 3 as the next step. You do not have to enter your details again.
Order step 3 – Check & Order
Here you check your address details and your basket items then select your payment method.
The following payment methods are available:
Advance bank transfer
Credit / debit card
(More information about: ‘Payment options').
If you want to change something on the billing address, click ‘>Edit billing address’. This opens an area with pre-filled form fields. You can make the changes directly in this form and then save it. Before the billing address is activated, it must be checked by us internally. As a rule, this takes place within a few hours. Nevertheless, you can use your new address immediately.
If you have not added a delivery address in step 2, the billing address automatically becomes your delivery address. You can also change this via ‘> Change delivery address’. Once again, you can change the pre-filled fields. As a guest buyer, you may only manage this address. If you are a registered user, you may create an address book and add new addresses. You then have the option to select one of the addresses in the table for each order.
If you still want to change something in the items shown, then click on ‘Basket’ in the progress bar to access step 1, where you once again have all the opportunities described in ‘Order step 1’.
Finally accept our ‘Terms and conditions’ and click ‘Submit order’.
Order step 4 – Payment
If you opted for 'Credit / debit card', then you go on to step 4 to enter your payment information. This will of course be kept confidential. Once you have submitted the payment details, you are directed to the order confirmation page.
You will then be sent to our ‘Thank you’ page to confirm that your order has been successful.
As a logged in user, you now have the opportunity to visit your account to benefit from the services relating to your order. For example, you can check your order status.
If you placed an order as a guest, you can still create an account at this point.
And that’s it – your order has been placed!