Shipping | Jungheinrich PROFISHOP

How much are the shipping costs?

The prices stated in our online shop and catalogue are exclusive of shipping costs and the statutory value added tax applicable at the time of invoicing. The shipping costs are £4.90 net within the UK. From a goods value of £50 (plus VAT), delivery within the UK is free of charge.

How long are the delivery times?

For products that are delivered by parcel service, the delivery conditions of the respective parcel service apply.

For products that are delivered by freight carrier, the delivery condition free loading sill applies. In the third step of the ordering process, you can enter a delivery address that differs from your address and manage your address book.

How does the return process work?

If you wish to return an item, please contact us via the complaints section.

I would like to view the status of my order.

In your ‘My Account’ area under ‘My Orders’, you can see the status of your order for each order you have placed. The statuses ‘Open’, ‘In Progress’, ‘Completed’ and ‘Cancelled’ are available. This means that you can always see the progress of your order.

I need help with assembly/repair.

Our customer service is there for you when it comes to assembly tasks, when you need customised solutions for your logistical challenges or when you have technical questions about products you have ordered.

We also offer you the opportunity to arrange a free consultation appointment at your premises with one of our regional Jungheinrich PROFISHOP consultants.

If you require expert advice or expert customer service for your business, then simply call us to arrange an appointment: 0800 141 22 68 .

There is a problem with my order.

If you are not satisfied with your goods after all, please send us a service request. In the "My account" area, under "My orders", you can open the contact form for the affected order via the link "Service request for order" and describe your circumstances in relation to the order. We will review your case and get back to you as soon as possible with a solution.

How will my order be delivered?

The type of delivery depends on which products you have ordered. To find out this information for your order, please contact customer services, either using the contact form or by calling 0800 141 22 68.

Delivery