For industry and trade professionals
Terms & Conditions

This section has everything you need to know about our General Terms and Conditions and Data Protection.
Terms and conditions of sale


General

www.jungheinrich-profishop.co.uk is a website operated by Jungheinrich UK Ltd (otherwise referred to as ‘Jungheinrich’, ′we′, ′us′ or ‘our’) registered in England & Wales under company number 0757192 and our registered office is located at Sherbourne House, Sherbourne Drive, Tilbrook, Milton Keynes, Bucks, MK7 8HX. Our VAT number is 694436694.

These terms and conditions of sale (Terms) include our General Terms and Conditions of Sale. If any part of our General Terms and Conditions of Sale contradict these Terms, then these Terms will take precedence.

These Terms apply to any orders you place through www.jungheinrich-profishop.co.uk for products (Products) and any contract (Contract) that Jungheinrich offers and then makes with you in response to your order.

You should print a copy of these Terms and our General Terms and Conditions of Sale for your future reference.

Please note that our Conditions of website use, and Cookies policy also apply to your general access and use of our website, and our Privacy policy applies to our use of your personal information. We recommend that you read these carefully.

Making a purchase

Pricing

We list all our prices both exclusive and inclusive of VAT where appropriate. Please note that all our prices are subject to change without notice, so please check prices carefully before placing your order. On rare occasions, we may accidentally list an incorrect price for a Product on our website. Where the Product’s correct price is less than the listed price, we’ll charge you the lower amount when processing your order. However, if the Product’s correct price is higher than our listed price, we’re under no obligation to provide the Product to you at the incorrect (lower) price, even after we’ve sent you an order confirmation e-mail. In this situation, at our discretion we’ll either contact you for instructions before dispatching the Product, or reject your order and notify you of this.

Delivery costs

Delivery on all orders is exclusive of VAT. You will be notified of any applicable delivery charges at the time of placing your order.

When and where we deliver

We deliver Monday to Friday (except Bank Holidays) - we do not make deliveries over the weekend. We deliver to all mainland locations in England, Scotland and Wales. We may be able to deliver to the Isle of Man, Channel Islands or Northern Ireland, and some other remote locations, depending on the type of Products you’ve ordered. However, an extra charge will apply to these deliveries. Please note that we can’t deliver any Products outside of the United Kingdom.

To check whether we can deliver to your area, please call us on 0800 141 2268.

All the Products within your order must be delivered to a single address. For credit or debit card security reasons, we must deliver to the cardholder’s address the first time you use a different debit or credit card to pay for your order. After that, future deliveries can be made to different addresses.

Placing your order

You must accept these Terms in full before your order can be placed. You must be aged 18 or over to place an order with us. Our order process lets you check and amend any errors before submitting your order to us. Please take the time to read and check your order carefully at each stage of the process. Please make sure that you provide your correct phone number and email address when you place your order. When you place your order, this represents an offer to purchase Products from us. We’ll send you an email to confirm that we’ve received your order. However, this order confirmation email doesn’t mean that we’ve accepted your order (see below).

How to pay

You can pay for Products ordered through our website by debit or credit card, business purchase order or by bank transfer (BACS). We accept Visa and Mastercard credit cards. We’ll take payment for your order, including delivery charges, from your debit or credit card at the time you place your order. However, this doesn’t mean that your order has been accepted and if we reject your order for any reason (see below), or we can’t supply the Products you’ve ordered, we’ll credit your payment card with a full refund.

By using a debit or credit card to pay for your order or purchase, you confirm that the card being used is yours or that you are authorised to use it. All debit or credit card holders are subject to validation checks and authorisation by the card issuer.

If the issuer of the card refuses to authorise payment we will not accept your order or purchase, we will not be obliged to inform you of the reason for the refusal, and we will not be liable for the item not being delivered or provided to you. We are not responsible for the card issuer or bank charging the holder of the card as a result of our processing of your debit or credit card payment in accordance with your order or purchase.

Accepting your order, your Contract with us and situations where we may have to reject your order

Your order will be accepted when we dispatch your Product, unless we reject your order (see below). The Contract between us is formed at the time we dispatch your Products. If your order is dispatched in more than one delivery, each dispatch will form a separate Contract covering the Product(s) delivered under that dispatch. Without affecting any Consumer Cancellation Right which may apply (see below), you can cancel your order for a Product at no cost, at any time before we dispatch that Product. Before we’ve accepted your order, we reserve the right to tell you that your order has been rejected for any reason . In particular, all orders are subject to stock availability. We’ll tell you as soon as possible if we can’t supply one or more of the Products that you’ve ordered. If we can’t contact you about these out-of-stock Products, we’ll accept your order for the Products we do have in stock. If you’ve already paid for the unavailable Products, we’ll give you a refund for their purchase price.

Delivery

Timescales for delivery

We’ll always try our best to meet the estimated delivery timescales we give you. However, we won’t be held responsible for any failure to deliver your order within the stated timescales, provided we deliver the Products within 30 days of receiving your payment or within a longer time period if we’ve agreed this with you. If we can’t deliver your order within this timescale, we’ll let you know and give you the opportunity to either wait for the Products or cancel your Contract. If you choose to cancel, we’ll give you a full refund including any delivery charges that apply.

Number of deliveries

We’ll always try to make one single delivery where possible to minimise inconvenience. However, this may not always be possible. Where your order contains a mix of Products with different delivery lead times, the longest lead time will always apply to the entire order.

Receiving your deliveries

All deliveries must be received and signed for by a person aged 18 or over. If no one is available to take the delivery, we’ll call you to arrange a suitable date and time for redelivery. We may need to make an additional handling charge for this. If no one is available to receive the redelivery, we may cancel your order and refund your payment, minus any delivery and handling charges.


Faulty Products and Products delivered damaged

Your rights

In the unlikely event that a Product is faulty, not as described or delivered damaged, your rights are set out in our General Terms and Conditions of Sale. If you’re ordering Products from us as a consumer rather than in the course of your business, you may have additional legal rights and nothing in these Terms or our General Terms and Conditions of Sale will affect these rights.

Please contact us if there is an issue

If there are any issues with the Products you’ve ordered, please contact us straightaway so we can help. You can email us at profishop@jungheinrich.co.uk or call us on 0800 141 2268. Please have your order number to hand as well as details of the affected Product(s). If we offer you a refund, this will be credited to the card or account used to purchase the affected Product(s).


Manufacturers warranties and guarantees

Some Products are sold with a manufacturer's warranty, guarantee or similar assurance (please see the relevant product description on the website for further details). Any complaint, query or claim under a manufacturer's warranty, guarantee or similar assurance must be made direct to the manufacturer and we do not have any responsibility or liability under or in connection with any such warranty, guarantee or assurance.


Statutory rights if you are Consumer

Consumer Cancellation Right

If you’re ordering Products from us as a consumer, you have a statutory right to cancel any online or telephone orders (excluding orders for bespoke or made-to-measure Products) and receive a full refund, including standard delivery charges. This is your Consumer Cancellation Right and it applies in addition to any other rights set out under these Terms and our General Terms and Conditions of Sale.

How to exercise a Consumer Cancellation Right

To exercise your Consumer Cancellation Right, you must contact us at any time before the Products are dispatched or within 14 days of delivery, starting on the day after your delivery is made. If your order is delivered in multiple shipments, the 14 day period starts the day after the last instalment is delivered. If we receive your cancellation notice outside these timeframes, your Consumer Cancellation Right will not apply. Please also note that if you exercise your Consumer Cancellation Right after the Products have been delivered, you’ll be responsible for returning the Products to us at your own cost and within 14 days of cancelling your order.

How to return Products that have already been delivered to you when you’ve exercised your Consumer Cancellation Right

You can arrange for us to collect the Products by emailing profishop@jungheinrich.co.uk, or calling us on 0800 141 2268 with your order number and details of the Products you want to return. We’ll then arrange for the Products to be collected by our nominated carrier.

Your refund when you exercise your Consumer Cancellation Right

We’ll refund your returned Products as soon as possible and no later than 14 days after receiving them back. The refund will be made to the debit or credit card you used to pay for the Products. Please note that we have the right to reduce the amount of your refund to reflect any decrease in the Products’ value that has resulted from the manner in which you’ve handled them.


Other cancellations/returns

Unless you have a Consumer Cancellation Right or faulty/defective Product any cancellations, returns and refunds are at our discretion. To enquire about cancellations and returns, please call 0800 141 2268 or email profishop@jungheinrich.co.uk with your order number and phone number. If we do accept a return of the Products, they must be returned in their original and unused condition within 7 days of the date of delivery to you. You’ll be responsible for returning the Products to us at your own cost and we may deduct a restocking charge from the amount of your refund.


Age requirements for certain Products

Where you place an order for or otherwise purchase age-restricted Products (such as solvents, aerosols, knives) you confirm that you are over the age of 18 and that (where applicable) delivery will be accepted by a person over the age of 18. We reserve the right to cancel your order or purchase if we reasonably believe you do not meet the age restrictions for certain Products.


Other important terms

We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to Products supplied or delivered hereunder or for any other liability, in each case that is caused by any event or circumstance beyond our reasonable control (including, without limitation, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, mechanical failures, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition or restrictions of imports or exports).

If any part of these Terms is found to be invalid or unenforceable then, to the extent that it is invalid or unenforceable, the part in question will be treated as if it has been severed from these Terms. If this happens, the remaining parts of these Terms will continue in full force and effect. We reserve the right to make changes to these Terms in the future without giving notice. Any changes will be posted to this website and will take effect immediately. Therefore, you should read these Terms each time you access this website and before placing an order with us. These Terms and any Contracts shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.


If you are not satisfied with your purchase please contact profishop@jungheinrich.co.uk or by telephone on 0800 141 2268. We will try to resolve any issues that you have as quickly as possible.

Conditions of website use


Terms of website use

These are the conditions of use of this website. Please read them carefully as by viewing and using this website you indicate your acceptance of them and your agreement to be bound by them. You can print these conditions if you would like to retain a copy. Our Privacy Policy sets out how we will process information about you and also forms part of these conditions.

When you register for an online account with Jungheinrich, you are agreeing to receive offers from us via email. You can unsubscribe from these emails at any time by clicking the "Unsubscribe" link at the bottom of the email. 

If you place orders for any goods from this website (where that functionality is available), your purchase will be governed by our Terms and Conditions of Sale.

If you are a consumer, nothing in these conditions will affect your statutory rights and if any of these conditions is held to be illegal, invalid or unenforceable in law, then it shall be deleted from these conditions but the remaining conditions will survive and continue to be enforceable.


Accessing our website

We reserve the right to revise this website or withdraw access to part or all of it at any time. We may also change these conditions from time to time so you should check back regularly as you will be bound by any changes from the next time you access the website.

The material and information on this website is directed solely at and is to be used only by persons who access it from within the United Kingdom. The release, publication or distribution of the information contained on this website in jurisdictions outside the United Kingdom may be restricted by laws that apply in other jurisdictions.


Account information and user identification

Where applicable, it is your responsibility to ensure the confidentiality of your account, user identification, password or any other information provided as part of our security procedures. You agree to accept responsibility for all activities that occur using your account, user identification or password and acknowledge that we shall not be liable to any person for any loss or damage which may arise as a result of your failure to keep this information secure. Please let us know immediately if you believe that your password, user identification or any other information provided as part of our security procedures has become known to anyone else, or if this information is being, or is likely to be, used in an unauthorised manner.

We reserve the right to disable any user identification, account or password, at any time, if in our opinion you have failed to comply with any of the provisions of these conditions of use.


Reliance on information on this website

Although we have taken reasonable care to ensure that the information on this website is accurate and up to date, you should not rely on it as it is provided on an ‘as is’ basis and for guidance only. We and our affiliated companies do not make any warranty of any kind (expressed or implied) as to, or accept liability for, (in each case to the extent permitted by law), the accuracy, completeness, currency or reliability of any information contained on this website.


Our liability

The material displayed on this web site is provided without any guarantee, condition or warranty and we accept no liability for:

(a) economic loss (examples of which are loss of revenues, data, profits, contracts, business or anticipated savings),

(b) business losses or expenses,

(c) loss of goodwill or reputation, or

(d) indirect loss or damage,

that arises from your reliance on, or the use of, the website (except for any claim arising from any purchases you make which will be governed by our Terms and Conditions of Sale).

However, we never restrict our liability in respect of fraudulent misrepresentation, death or personal injury caused by our negligence or any matter which it would be illegal for us to exclude, or try to, exclude our liability.


Viruses and hacking

We cannot guarantee the speed or security of this website and we shall not be responsible for or liable to you for any loss or damage caused to your computer equipment, programs or data arising as a result of the presence of any viruses, electronic bugs, Trojan horses or other technologically harmful material that may infect your computer due to the use of this website.


Links from our website

Where this website contains links to other websites or resources from other third parties they are provided for your convenience only. We and our affiliate companies have no control over the content of those sites or resources and we accept no responsibility for them or for any loss or damage that may arise from your use of them.


Copyright and trademarks

The copyright in all website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other materials on this website belongs to us, our affiliates and our suppliers.

You may download and print extracts from this website if you want to keep a copy or for your administrative purposes provided that you do not modify any material and you retain the copyright notice and provided that you do not make commercial use or gain from the website or any of its content. Any other use of material on this website is strictly prohibited without our prior written consent.

All brand names used in the website are trade marks or trade names of their respective holders. Your use of any of these names or titles may constitute an infringement of the holders' rights.


Jurisdiction and applicable law

This website, all its content and any contract brought into being as a result of its use shall be governed by and construed in accordance with English law. By using this website you agree to submit to the exclusive jurisdiction of the English courts.

Security online


Secure online shopping

Jungheinrich takes your security extremely seriously. When you log in at jungheinrich-profishop.co.uk your browser will go into secure mode.


Verified by Visa and MasterCard SecureCode

jungheinrich-profishop.co.uk is now participating in Verified by Visa and MasterCard SecureCode for added online payment security. These services are offered by Visa and MasterCard, in association with the bank that has issued your credit/debit card. It is aimed at protecting your details when shopping online by ensuring that your card is not being used by someone else.

If the credit / debit card you are using to pay for your order qualifies for one of these services you will be taken to a page hosted by your card issuer. This is a completely secure process - the information you provide is only visible to you and your card issuer, and will never be shared with other parties.

If you haven't registered before and your card qualifies, you will need to follow the on-screen instructions to register securely and create a password for your card. This is not the same as the PIN number you use for your regular shopping. It's an online shopping code that you'll be able to use to identify yourself and your card when using it at jungheinrich-profishop.co.uk. 

If you have already registered, you will be required to use your password on future online transactions.


How does your browser protect you and your data?

Most modern web browsers, such as Internet Explorer and Firefox, support 'secure mode' and standard security protocols.

You can configure your web browser to tell you when your details are being sent and warn you if they are not being sent in a secure way. You can do this as follows:

Internet Explorer - select OPTIONS on the View menu, then click the SECURITY tab and ensure all the warning boxes are ticked

Firefox - select TOOLS then OPTIONS on the Tools menu, then click the SECURITY tab, go into settings of the warning messages section and ensure all the warning boxes are ticked.

Online security is constantly evolving, so we recommend you update your browser to the latest version of Internet Explorer or Firefox (if you are using an older version) in order to take full advantage of any improved security features.

Privacy policy


Jungheinrich is committed to protecting your privacy and we comply with the data protection laws applicable to the United Kingdom. This Privacy Policy explains how we use any information we collect about you and forms part of our
Conditions of website use.


What information do we collect about you?

We will collect information about you when you open an account, register with this website, place an order for products or services or request further information from us. The type of information we may collect includes your name, postal address, job title, e-mail address and telephone number so that we can contact you accordingly.

When you enter a competition or promotional feature, we may also ask for your name, postal address, e- mail address and telephone number so we can administer the competition and notify winners.

We may also obtain information about your usage of this website using Cookies.

Separate terms and conditions may apply when you open an account or if you decide to participate in a competition so please make sure that you read these at the relevant time.


How do we use the information we collect about you?

We may use the information provided by you:

• to process your order or manage your account (if applicable),

• to contact you for your views on our services,

• to notify you about important changes or developments to our site or services,

• to provide a more personalised online experience,

• for record keeping purposes,

• to keep you informed about our products and services that we offer. If you agree, we may also pass your information to other companies in our Group so that they keep you informed about the products or services which they offer. For more information see the paragraph below, and

• for market research purposes, on an anonymous basis to track activity on our site, to publish trends and/ or to improve usefulness and content,

We only retain your information for a limited period in order to respond to your query, provide you with the information you require or to send you updates on our products and services for as long as you indicate that you are happy for us to do so. We are required to keep some records for a longer period of time to meet our legal obligations.


Keeping you informed

If you have bought or enquired about our products or services previously, we may also use the information we collect to let you know about our other products and services which may be of interest to you and to keep you updated with information about promotional offers and what is coming soon at Jungheinrich.

If the email address you have provided to us is a corporate email address, we may contact you at any time to let you know about our products and services.

However, you will be able to let us know if you no longer want to receive material from us each time that you receive a communication by following the link to unsubscribe.


Disclosing your data

We never make your personal details available to companies outside of Jungheinrich for marketing purposes and will only disclose your personal details to other companies if you have agreed to us doing so.

However, we may use other companies to provide services to you on our behalf. These services may include but are not limited to answering your questions about products or services, sending postal mail and e-mails and analysing data. We will only provide those companies with the information they need to deliver the service we have engaged them for and they are prohibited from using that information for any other purpose.

We may have to disclose your information by law or because a court or the police or other law enforcement agency has asked us for it. In the event that a majority of our shares were bought by another company or we transferred a substantial amount of our assets to another company, we would disclose your personal information to that purchaser.


How is your information protected?

We take protection of your information seriously and have appropriate physical and technological security measures in place to keep it safe. Internally, we restrict access to personal information. Only employees who need the information in order to do their jobs have access to it..


Cookies

Cookies are small files that a website places on your hard disk to enable additional features of the website to work. Use of cookies is an industry standard and many websites use them and most internet browsers automatically accept cookies.

The law relating to the use of cookies changed in May 2011. Website operators are now required to provide clear information in relation to the cookies operating on their site and to also obtain the user’s consent before setting a cookie on their computer or handheld device.

Further information is set out below in relation to the cookies which operate on this website and we are currently reviewing our systems and procedures to establish the best way of obtaining consent to the setting of a cookie on a user’s computer or handheld device.

Our cookies do not contain any personally identifying information but they do enable us to provide a more user-friendly experience. We do not use cookies to gather personal information such as a person's name or e-mail address. However, in order to track usage on our website, we may use cookies to identify repeat visitors to the website and to determine the path visitors take on our site. Any information gathered by the use of cookies is compiled on an aggregate and anonymous basis.

Cookies policy


Use of Cookies

We do use cookies on the jungheinrich-profishop.co.uk website. However, please be assured we do not collect or store personal data via the cookies used on the website.

When someone visits our website we collect session information to enable the customer the best possible journey through our website, as well as standard analytics information about how our website is performing for our customers. The analytics information is collected to find out things such as the number of visitors to the various parts of the websites. We collect this information in a way which does not show us the identity of any of the website customers. In all instances where we use Cookies, the purpose and intention is to improve the customer journey on our website whilst keeping the confidence and privacy of our customers.

If we do collect personally identifiable information through the website, we will make it clear when we collect personal information and will explain what we intend to do with it. In all instances you will be asked to opt in to this sort of information so it will be a conscious decision we will ask you to make. This is usually provided in a tick box format.


What are Cookies?

Cookies are files that store information on your hard drive or browser which means that Jungheinrich can recognise that you have visited the website before. Cookies make it easier for you to maintain your preferences on the website, and by seeing how you use them, we can tailor them around your preferences and measure usability of the website. This is important to us and you because we want to make sure our websites are as user friendly as possible ensuring you have a good experience when browsing or purchasing on our website.


How can you prevent Cookies?

If you want to, you can disable the cookies from your browser and delete all cookies that are stored on your computer. You can do this as often you want to. To find out how to do this for your browser you can go to "help" on your browser's menu or visit http://www.allaboutcookies.org/


What happens if I do disable Cookies?

You need to be aware that should you choose to disable cookies from your browser it may prevent you from taking full advantage of the website and some or all of the areas of the website may fail to work for you. 

Session Cookie: This cookie is necessary to provide essential services to the customer as it maintains your page by page browsing, useful for your website experience as it remembers when you log in, your default ‘favourite’ branch, basket and site customisation. The data collected by the cookie includes user details, postcode/address, branch identification, where the customer is based, basket status and the process the customer is going through (checkout etc.). 

Basket Cookie: This cookie is necessary to provide essential services to the customer such as processing an order, scheduling delivery and collection and site customisation. The data collected by the cookie includes user details, postcode/address, branch identification, basket status and the process the customer is going through (checkout etc.) This cookie collects information in an anonymous form, data including the number of visitors to the website where visitors have come from and the pages they have visited during their session/ time spent on the website.

Google Analytics Tracking: These cookies are used to collect information (non-personal information) about how visitors use the website. We use the information to compile reports on usability for internal company use only, and so we can improve the website for our customers.

Legal notice

Responsible for the content of the website:


Publisher:
Jungheinrich UK Ltd


Managing Director:
Mr Jan Lorenz


Registered in England:
757192


VAT No:
694436694


Registered and Head Office:
Jungheinrich UK Ltd
Sherbourne House
Sherbourne Drive
Tilbrook
Milton Keynes
MK7 8HX

Tel: +44 1908 363100
Fax: +44 1908 363180
E-Mail: info@jungheinrich.co.uk


Website Maintenance:
Marketing Department
Cookies Policy